• All Hair Product Sales are FINAL !!!!!
• Please note: All Custom Wig Orders will take 10-15 processing time before shipping / All bundle orders will take 7-10 processing days including shipping
• Make sure to shampoo and condition your RAW INDIAN bundles before use. All custom wigs are already shampoo, conditioned & STYLED!
• All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order. Once payment is made there are no cancellations of orders for refund.
• All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to any pending, existing, or shipped orders. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!
• In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used on regularly priced items. You cannot apply discount codes to the sale items.

• If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However, all custom wigs will have a "pre-order" option if the one you want is sold out. Once the product becomes available you will be sent a notification. Please note: Prices, specifications, and availability of products are subject to change without notice.
• We have a standard 48-72 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

******NO SHIPMENT WILL TAKE PLACE ON HOLIDAYS******

• BLA-Q WIGS requires a signature upon of ALL shipments. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package. If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to two weeks time before being Returned to Sender.
• All DHL and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
• Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!
• If you have tracked your package via DHL.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarantee those options.